FAQ’s on the Cherry Mobile Ace (Powered by Firefox OS)

Team MozillaPH will be updating this FAQ about the Cherry Mobile Ace, powered by Firefox OS from time to time.

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ABOUT THE DEVICE


What are the specifications (specs) of the Cherry Mobile (CM) Ace, powered by Firefox OS?

  • Firefox OS 1.3T
  • 1.0GHz Spreadtrum SC6821 Processor
  • ARM Mali-400 GPU
  • 128MB of RAM
  • 256MB Internal Storage
  • MicroSD up to 16GB
  • 2.0 Megapixel Main Camera
  • Dual Sim (Dual Standby)
  • WiFi

What Firefox OS version is installed in the CM Ace?

  • Firefox OS 1.3T

Will there be a firmware update for the CM Ace?

  • Firmware update is possible for the CM Ace when they become available.

Does it have a front camera?

  • None. The CM Ace does not have a front camera.

Does the CM Ace have a resistive or capacitive touchscreen?

  • The CM Ace has a capacitive touchscreen (same technology found in most smartphones today).

Can I root my CM Ace (Firefox OS)?

  • No. You may not root the CM Ace (Firefox OS). If ever you will find a way to root the device, warranty gets voided.

Will USSD Codes like #143* and #121* work with the CM Ace (powered by Firefox OS)?

  • Yes, USSD codes will work with the CM Ace (Firefox OS). You will be able to subscribe to your favorite prepaid packages with it.

How do I increase the storage of my CM Ace (Firefox OS)?

  • You may install a Micro SD Card to your CM Ace (Firefox OS). Up to 16GB is supported.

What’s inside the CM Ace (Firefox OS) box?

  • When you buy a CM Ace (Firefox OS), it will include the handset, battery, earphones, USB data/charging cable, charger, and some documentation/manuals.
  • Do not forget to activate the eWarranty of your CM Ace on day 1 of purchase to enjoy a 15-month protection coverage.

What Internet APN shall I use for my CM Ace (Firefox OS)?

  • It is telco dependent. We recommend following these APN Settings from Yugatech.com.

How do I take a screenshot on the CM Ace (Firefox OS)?

  • Press the Power and Home buttons simultaneously. But before you do this, make sure that you have a Micro SD Card installed or your CM Ace configured to save images using the Internal Storage.
    This can be set via Settings -> Media Storage -> Default Media Location (Internal / SD Card).

Is it possible to remove the vibration when pressing the Home button?

  • No. It is an accessibility feature telling the user that he/she had pressed the Home button.

Every time I will make a battery pull, the Date and Time is reset. Why is that so?

  • Based on the hardware design of the CM Ace (Firefox OS), it has no battery capacitor to store the date and time set. We suggest that you enable the Date and Time to Automatic (Settings -> Date & Time -> Set Automatically (YES).

I cannot rotate the screen of my CM Ace (Firefox OS) — portrait to landscape, and vice-versa.

  • With the size of the CM Ace’s screen, the screen rotate function is dependent on the app that you are using. If a particular app supports reorientation, then there will be a screen rotate function.

 

ABOUT FIREFOX OS

What’s the difference between Firefox OS and Android?

  • Firefox OS is a new open operating system for smartphones built entirely using HTML5 and other Web Standards. Firefox OS is free from the rules and restrictions of existing proprietary platforms, not like other native apps, which are restricted by specific platforms.
  • With this flexibility, Firefox OS allows partners (including mobile providers, manufacturers, and developers) to build additional services that meet the needs of their customers regionally and individually.

What kind of apps are supported by Firefox OS?

Is Firefox OS forked from Android?

  • No. Firefox OS is not forked from Android. Firefox OS has Gonk.
  • Gonk is the lower level operating system of the Firefox OS platform, consisting of a Linux kernel based on the Android Open Source Project (AOSP) and userspace hardware abstraction layer (HAL).

Can I update my CM Ace (Firefox OS) to Firefox OS version 2.0?

  • Currently, Firefox OS version 1.3T is available for the CM Ace.

Do the Firefox OS smartphones need to always stay online to use apps?

  • Firefox OS smartphones are entirely HTML5-based, bringing the best of the Web to your phone. When you choose Firefox OS, you have the full power of the Web in your hands. Although Firefox OS is built on Web technologies but has offline capabilities for all the phone’s core functions. That means apps do not require an active Internet connection to work unless they need to send or receive data.

 

APPS FOR FIREFOX OS


Will Android games run on the CM Ace (Firefox OS)?

  • If your favorite Android game is in the Firefox Marketplace, you should be able to install it on your CM Ace (Firefox OS).

Can I install APK files on the CM Ace (Firefox OS)?

  • No. APK files are for Android devices. Firefox OS apps may be installed from the Firefox Marketplace Place.

Is there a Facebook app for Firefox OS?

  • Yes, there is a Facebook app for Firefox OS. Download it straight from the Firefox Marketplace.

Is there a Twitter app for Firefox OS?

  • Yes, there is a Twitter app for Firefox OS.

Can I play Clash of Clans on my CM Ace (Firefox OS)?

  • Clash of Clans (COC) is not yet in the Firefox Marketplace.

Can I install Instagram on my CM Ace (Firefox OS)?

  • Instagram is not yet in the Firefox Marketplace.

Is Wattpad available for the CM Ace (Firefox OS)?

  • The Wattpad app is not yet in the Firefox Marketplace. However, the Wattpad website is accessible from Firefox (pre-installed in the CM Ace). You may want to create a shortcut (star symbol in the Firefox UI) for this website, so that it will appear as an icon in your CM Ace Home screen.

What are the games that can be played in Firefox OS?

  • There are tons of awesome games available for Firefox OS devices like the CM Ace. Check some of the games here.

What Firefox OS apps can be used to edit photos inside the CM Ace?

  • The Gallery app inside your Firefox OS device has a built-in Image Editor.
  • From within the Firefox Marketplace, notable apps for image editing are PhotoFunia and AfterEffects.

Is WhatsApp available for the CM Ace (Firefox OS)?

  • WhatsApp is not yet available in the Firefox Marketplace. However, you may use ConnectA2 to connect to the WhatsApp Network. Download and install ConnectA2 from the Firefox Marketplace in your CM Ace.

 

FAQ as of 20 DEC 2014 @0820H

157 thoughts on “FAQ’s on the Cherry Mobile Ace (Powered by Firefox OS)

  1. I bought the phone and was highly disappointed with the lag I frequently experienced. A few weeks of use and then the mic died on me. This is not a good impression for a market dominated with Android phones. I shouldn’t have expected a Symbian-like OS.

    1. Yes agree with you, the phone was laggy but I think that this was due to the procie being only 1 Gig and a single core at the that. I don’t know what you mean with the lag, and by the way being only having a a 2G connection at that too contributing to the lag.

      1. i totally agree!… i just bought it for 4 days and it get lagged all the time i open a website..a game or an app…

          1. Good day sir. Hope you answer my inquiry. I have my Cherry Mobile Ace, OK xang gamitin,. Problem ko lang yung Gallery apps nya, everytime i open it to see my photos, di xa tumutuloy magbukas, Please help.

  2. At last the Firefox OS has arrived. I’ve read this OS several years ago and it’s use as an OS for smart phones and I’m proud of being one of the owners of this device,and also a loyal user of the Firefox browser in PC’S. Keep up the good work Mozilla and Cherry Mobile and thanks for Sir Bob Reyes for accepting me in the group

      1. hi sir. how can i replace the qwerty keypad to 3×4? im really having a bad time typing, but otherwise the ace is good.

  3. I like the Firefox OS installed on CM ACE rather than the old Android which lags more, has no access to Google play store, and has a very limited storage space and storage saving capabilities where only Facebook can be installed then it becomes full. But there’s still a lot of things that should be improved on CM ACE Firefox OS.

    First: The built-in Keyboard. It can’t catch up with my typing speed and has very small keys, I really wish to have a T9 keyboard that can either be downloaded or installed into the phone on the next update or at least a keyboard the is responsive enough.
    Second: The screen orientation. It does not work no matter what app I use, I can’t play videos on full screen because of the incapability to re-orient.
    Third: The camera app. Do not have any setting.
    Fourth: Fonts. I noticed that my phone restarts every time I opened Music just because of a few songs with Japanese font in both title and/or properties. The phone acted fine again after I deleted those songs from my SD card.

    I hope an update will be made. You can ignore the last 3 but the phone is almost useless because of the unresponsive keyboard.

    The best thing I like about Firefox OS though is its very space saving apps. Its apps are really small, runs fast enough, and I can download more or less 20 apps on its 72.7 MB app storage.

  4. Hi
    Last Dec.06 I purchased Ace with Firefox OS at one of the kiosk here in Sm Cubao. After reaching home I tested everything but its Wifi is not working it cannot connect to our wifi router and stuck in obtaining ip address then becomes offline then attempts again. The process is stuck in a loop and remains forever but doesnt connect. I tried to remove and forget the ssid of the router from the phone and tried again w/o success. Tried everything changing my routers settings, even tried w/o security using OPEN but still it wouldnt connect. Also restarted reseted the phone many many times but still it would connect. I send it to my friend to test it on their wifi, just the same the results still wouldnt connect. I think there is something wrong w/ this unit or model? other phones connect to the same wifi flawlessly. I came across a topic during searching for solutions online at bugzilla, the thread is about a bug in firefox os wifi connection problem w/c cannot obtain an ip address. The firefox os version is 1.3T build 28.1 w/c is exactly the same version w/c CM Ace uses and there is still no patch or updates from CM or Firefox site yet. If this is so then a lot of people may have experience the same wifi connection problem since this model had just been recently sale at P999 from Dec13-15. Does anyone experience the same problem? I wonder how can I resolve this issue and if this issue is problem w/ firefox or CMs hardware and I have read about CM poor customer service.

    1. Thanks for visiting our website and posting this comment. This is the first time that we had encountered such issue with the CM Ace. We suggest that you bring your device to the nearest Cherry Mobile Service Center and have it checked (and replaced if necessary).

      1. Hi Robert,

        Thanks for this reply.
        Yes I am planning to go to their service center once I have the time, for the meantime I emailed
        their tech support but didnt get any response yet but a “email over limit quota” instead πŸ™‚
        So I tried to search for solution myself and came across unboxing video in youtube who similarly
        experience the same wifi problem suggesting to reset the phone for solution. After doing this I noticed something strange, my ace’s MAC address has changed. To confirm it I again reset the phone and it’s confirmed it does change its MAC address on reset. It’s MAC starts w/ 00:
        Isn’t this strange?
        I also tried connecting the phone to my pc thinking I might be able to see some setting files installed but it doesn’t show in my computers but just a beep sound that from the usb port detection. Thanks

        1. hmmm….

          Bumili po yung tatay ko ng 2ndhand phone which is e2 pong phone yung nakuha ko ,

          Ayus naman sya ,… may mga problema lang po.

          Di po ako makaconnect sa wifi, … laging attempt to connect (may forvever na -_-)

          at

          Di maka connect yung phone sa pc via usb mode …

  5. Used this for a week now as a secondary phone for call and text and a bit of web browsing. The battery life is good for my type of use, adding a T9 keyboard would be big plus for this phone, since using the default keyboard is a hit miss for me especially on the corners the q,a,z,shift,p,l,m,enter,backspace

  6. i lost my pre-installed file manager how can i re install it back to my CM ace.. can a pre install aps be deleted or un install?

  7. Someone brought me one of these phones to check out and for some reason the marketplace does not work at all. If I try to check for updates it just errors out. Everything else is fine, I can open Firefox without issue and browse to ipchicken.com etc…

  8. Hello. I want to ask if updates for firefox OS is available. I was just hoping to read pdf files sana. According sa description ng file manager app, os 1.4 and higher has the capacity to open pdf files. Or, if updates are not possible, are there any apps which can open/read pdf files? That’s all I want.

    1. If you’re referring to the Firefox OS update for the CM Ace, there is none as of the moment. Current Firefox OS version for the CM Ace is still 1.3T. Due to the hardware limitations of the CM Ace, the ability to read/open PDF files is disabled.

  9. CM Ace is okay for me because i can use fb and twitter but i just want to ask why can’t i connect CM Ace to the computer why doesn’t it show anything? it would just beep that it was connected but the computer can’t read it, it just kept on charging. and when i use micro SD Card reader it would just say that i have to reformat it but when i click reformat it still doesn’t work?

  10. I was just wondering if reading texts is accessible to CM Ace. Ive been trying to open .txt format books in my phone but unfortunately, it wasn’t working. Even pdf formats. Thank you.

  11. hi I’m planning to buy cm ace , can I download the viber app in that phone? your reply is really appreciated thanks!

  12. Hi,
    I tried to put some videos in my SD card but when I tried to open it in my CM Ace it won’t show. What’s the video format that plays with Ace?
    Will appreciate you feedback on this.
    Thank you so much.

  13. Hi there !

    I’m facing the same issue as discussed above about connecting to a Wi-Fi network from my phone. I use Intex Cloud FX, quite similar to Ace.

    I’ve tried everything but it won’t connect. Just obtaining the IP address and then disconnect. What is the solution ??

  14. hi good day sir,

    bago lng po ako n gumamit ng cm ace.,my kunting problem lng po kze panu poh maiblik s dting pincode/password ung cm nkalimutan quh po kze ung pin or password nung cm quh p help po ako.

    mrming salamat po,godbless

  15. How can i change the setting of my keyboard. Cause i want it to be automatically capital whenever its after period and an auto correction. Please put alot of application in the market place.

  16. bat po hnd ako maka gawa ng account dito sa Email Ace F-100 lage nalang invalid username or password check for typos Tsk tsk >_<

  17. ,how to move images from internal memory to computer?, or move images from internal memory to external memory (like microSD card)?

  18. Bakit po hindi ako makaopen ng fb ko meron namang wifi connection palagi na lang pong cnasabi na untrusted connection maganda naman ang ace f-100 plsss help me po

  19. sir panu mag call using sim 2 and bakit d ka pinappapili kung anung sim ang gagamitin pag nagtext or nag call

  20. auto ba na madetect yung microsd, ayaw madetect sa kin pero okay sa card reader… pwede ba to sa find.firefox.org

  21. hi poh..pwede poh b downloadan ng keypad ang firefox os ace f100..nbabagalan poh kc aq gumamit sa qwerty type..tnx..

  22. Its Only running a Gingerbread 2.5… I want to change it into Firefox OS…. what should i do to make it change

    Please Reply

  23. Is there any group message in the phone? Kapag gusto kong lahat sila padadaanan nang text ko di ko nalang isa isahin. E ma mark all ko nalang lahat ng contacts. textback sir. Nahihirapan akong mag text πŸ™

  24. Sir i have already a CM Ace but its only running a firmware Gingerbread 2.5… I want to change it into Firefox OS… so what should i do to make it change.

  25. Cherry Mobile Ace is not good.. For me the cherry mobile madali lng masira.. Katulad ko bago lng ako bumili, nasira na agad…. Wala pang 1 month.. hindi mag function ang screen nya.. Why?

  26. I’d just like to know about you guys out there who had been used this phone for quite sometime.. What is much more appropriate na SD Card na di naman siya gaanong mag lag. Like what I’m thinking kc let’s say 16gig kaya nya(sa phone) right? But kc am thinking which is am sure mag la-lagged na yun.. So do you think like… anong mas mabuti? Thanks.

  27. good daay po sir..y is it po in sending message..hind pinapili sa cherry mobile ace which sim kelangan pa may i set sa sim manager

  28. Why this CM f100 can’t save offline pages. It also can’t connect with other bluetooth devices, can’t pass an apps/ can’t open a passes apps. It also cant delete messages by means of deleting it all in just a click and why some appshere doesnt open and it all just do is hang and log……….Pls improve this device more

  29. Good Day. I would like to ask regarding sim management for outgoing calls and text. Because it’s a hassle for me to change sims for calling and texting since i use both sims for calling and texting. “Let Me Choose” option would be great. Hope you can help me

  30. Hi Maam or Sir … How can i change sa size og sa firefox keyboard on the ace.. and is there is a app like a go Sms for the better feature of the messaging like when the teens doing a group message..

  31. Sir I have had the Ace for a few days and I like it. I have always been an Android guy but FFox is not too bad. Question, is it possible to delete some of the apps that were installed with the phone ? Self installed apps are easy to remove but one app in particular, eWarranty. I have already submitted my warranty info and it was confirmed so I dont need the app anymore but I cant seem to find out how to get it off my screen. With Android there would be a trashcan at the top but I dont see that with FFox.

    Thanks

  32. Can I install apps here by using my old app in my SD Card? Cause i want to install wattpad in my files but the sales lady I’ve ask that,
    Can I install any app from my SD Card? , she says yes. … Definately I like CM ACE F100 and I hope that You will help me on how to install apps here πŸ™‚

    1. If you had previously used the same memory card on another device, please have it reformatted first … its file system might not be compatible with the CM ACE running on Firefox OS.

    2. Hai mam and sir bkt po pag inoopen ko po ung marketplace bkt hnd po ako maka download ng file manager..plz reply po…

      1. Gud morning mam and sir bkt po pag binubukxan ko po ung market place. .bkt po hnd ako makadownload ng games plzzzz..reply me. .

  33. My Ace Firefox Os Smartphone notifies me this β€œDevice Space Low (No remaining Space)” but i do not have any applications, and when i go to my browser (Mozilla Firefox) and delete all browsing histories and etc. there’s nothin’ changed. Is it mobile malwares (viruses) . Please i just want know reply me!

      1. Sir Robert “Bob” Reyes, then it turns to “Device Space Low (Less than 5 mb remaining) and still i cant install apps. from Market Place cause it only has 5 Mb. Free space. And i can not use my songs from my SD Card (8Gb.) And when I go to my Music. My songs doesnt workin’, and when i click it it says “Unknown Title” :'( Please help me.

  34. Sna mapalitan un keyboard format nya kc it mkes me slow in txting. And un dual sim bkit di pinapupili kun sim 1 o sim2 ba. Un battery life kaagad n lolowbat. I hope n me updates n kc maganda nman un phone and affordable pa but still pls make it really worth it that we consumer well not regret that we purchased this product. Thank u ns godblesd

  35. Bakit ganon kapag may lumalabas ng 5 mb remaining or 4 or no device space low, samantala binura ko na yung all CONTACTS,MESSEGES,CALL HISTORY at wala naman po akong APPS. and kapag dini-delete ko yung browsers history,caches,and cookes sa (FireFox Browser) lalong bumababa yung remaining simula sa 5 nagiging No device space low..Pano po ba?ang gagawin……. at Hindi rin po ako makagamit ng Music,Maka-call,at maka-contact. Reply Please

      1. Sir bakit isa lang ang pwedeng piliin sa dual sim? dpa dapat pag mag txt or call always asking kung anong sim card gagamit? sa sim manager po kasi isa lang dapat icheck.. thanks

      2. what should i do if my ace f-100 always notifies me of low device space? i cant use my music and i cant reset it too. πŸ™

  36. help ace f100 start up problem, mg hang po ace logo, hindi rin ma hard reset please help. . . ASAP πŸ™‚

  37. Bigla na lang po di na maview ang list of contacts ko. Paano ko ibabalik? na laging makikita ang list of contacts. Thanks in advance

  38. Can the Ace be used to send eload? We use a Firefly triple sim phone is our store for this purpose, but sim3 doesn’t function anymore, we have already an Ace but when we tried the Sun xpress load sim in the Ace we were unable to access the eload menu!

  39. why if i going to download in the market place in the computer, it says “your platform is not compatible”?

        1. kung magdownload ka ng games sa marketplace website gamit ang computer hindi mag install ano ba yan

  40. hindi ko po magamit ung wifi na sesearch namn po and then nilalagay ko po ung password kaso ayaw kumonek …kabibili ko plang po …pls help po tnx..

  41. I insert my sun sim as sim2. but on the home screen (when you attempt to unlock), it is indicated as sim 2 (roaming)

  42. Sir tanong ko lang po ano po mga file type ng application ang kayang mag run sa CM ace example po sa games sa java, ay jar or jad sa symbian, sis or sisx sa android ay apk ano naman po sa CM ace? Thanks po. πŸ™‚

  43. Is it possible to get a Japanese Language Pack or something like that? I can’t read my .txt documents that are written in kanji.

  44. Hello sir, pwede po bang mag change ng firefox os version??
    Now im using cm ace f100..
    I read all of your forums meron naman but i dont know how…
    Plss.. Teach me how…
    Thanks πŸ™‚

  45. bakit po bah hindi gumagana ang facebook app ng cherry mobile ace firefox os ko po. pag sinubukan kung mag open ng facebook kahit may wifi connection sinasabing THE CONNECTION IS UNTRUSTED lalo na nag mozilla ng phone ko sinasabi ring THE CONNECTION IS UNTRUSTED..

  46. Pano po mag Update ng system ng firefox os nag eeror po kc ung akin kapag nag searching ng iuupdate at wala pa po bang available

  47. Hi. Good day. How can I download an apps in Marketplace using PC, and later install it to my Cherry Mobile Ace F100 phone? I can’t afford to wait for hours just to download one app using a 2G phone. πŸ™‚

  48. Hi, just want to ask why I can’t transfer load using my retailer sim or transfer money from smart money.. Pls.do reply why I can’t use my retailer sim on this phone..

  49. I just got mine today, is it possible to read manga using this phone offline? is there an app or site for this? thanks! more power to all firefox os users!

  50. Got mine today. I’m happy with this one. Wala akong naramdamang pagsisisi. Pwede palang mag install ngg apps. sabi ng sales lady di raw pwede. Anyway, sana maging available na sa marketplace yung wattpad ang weird kasi pag sa laptop magbasa. Akala ko talaga for basic use ko lang to.

  51. Hey Mr. Bob !! Wala Naman Pong Defect or Problem Sa Ace F100 Except Sa Pag Lalagged But I Can Manage It Naman Po. I Just Want To Say That This Phone Is Really Fantastic And Adventurous Coz I Discovered A Lot πŸ™‚ Everyday
    Have A Good Day Sir πŸ˜€

  52. …sir please help me to fix the problem of my ace f100 q……kumukonect aq xa facebook…nakaka connect naman xya using mobile data….pero kapag nag sign in po aq xa fb….unavailable po palagi kahit may data naman….i use two sim card na globe at ganun pa rin ang problem….at di ako maka surf xa ibang web site..kahit may data aq…ano ba ang ang problema ung sim card o ung OS ng phone?im just asking…TY

  53. good day po ,
    meron po akong cherry mobile ace ayus na ayos . nakakapagbrowse naman po ako with the use of wifi connection. kaso nga lang paano po ba makapagbrowse gamit yung load ko o yung free data connection na ibinibigay ng telco ko ( smart ) ? anung settings po ba dapat i-configurate ? please help lang po kasi maraming pera na rin po nasasayang ko kaka-experiment . thanks po πŸ™‚

  54. i cant log in in facebook, Firefox OS is saying that he wont load the website case it will not be completed, im using internet.org

  55. Hello pls. help nman po!! when i deleted my messages conversation history it keeps coming back!! at pagkatapos hindi na ako makasend ng message huhuhhu anyare>???!! help naman! im so dissapointed with this ace cherry mobile.. hahay..

  56. sir ‘Bob’ sorry for the disturbed but my cherry mobile (ACE) cant install shareit , what am i gonna do ? PLEASE help me πŸ™‚ GoodDay and GODBLESS πŸ™‚

  57. Lagi po issue nitong cm ace f100 ko ay laging may nlabas n device is running low ata un tas meron pa minsn below 6mb. Nag clear nq ng bookmarks, ibang apps bnura q tas mga message bnura q na dn pero gnun pa dn lumalabas kht irestart q. Ung mga pic q sa gallery nsa 10 pics lng ata nkkta q n lumalabas dun. 8gb ang memory card q which i know na kaya nman nito ihandle. Anu dpat q gwin? I badly needed an answer dhl im using this sa business q pero dq mgamit ng aus kc dq ma view ung. Mga pics n dpat q i upload…

  58. Sir, how can i remove the vibration in my f100 cherry mobile? Everytime i write message it vibrates and im not comftable w/it. Tnx hope you’ll respond.

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